Q: How are the meal selections made?
A: Our dedicated staff curates meal selections from our extensive inventory, taking into account any allergies and preferences specified in your order, including any "do not include" notes. Rest assured, your dietary needs and preferences are our top priority in crafting your personalized meals.

Q: When can I expect my deliveries?
A: All deliveries are scheduled for Tuesdays. If you require special accommodation or need to make alternative arrangements, please don't hesitate to let us know. We're committed to ensuring your delivery fits seamlessly into your schedule and preferences.

Q: Should I store my meals in the fridge or freezer?
A: We recommend storing all your meals in the freezer upon delivery to extend their freshness. When you're ready to enjoy them, simply transition them to the fridge a day or two before consuming. As our meals are free of preservatives, they're best preserved in the freezer and may start to lose flavor if left in the fridge for more than a week. With proper freezing, our meals can maintain their quality for approximately three months.

Q: Can I make changes or cancel my order after it's been placed?
A: You have a 48-hour window after placing your order to make changes or cancel items. Please note that canceling a subscription does not cancel a pending order. Once this window has passed, changes or cancellations may not be possible. Additionally, returns are not authorized as we strive to ensure the freshness and quality of our products.

Q: What happens if I cancel my order within the 48-hour window?
A: If you cancel your order within the 48-hour timeframe, we will promptly process a refund to your credit card or original method of payment. Please allow 3-5 business days for the credit to reflect in your account, depending on your card issuer's policies.